- Source
- Proceedings of the Human Factors and Ergonomics Society Annual Meeting
- Published
- 21 Oct 2026
- Authors
- Anqi Shao, Jaswanth Reddy Shamakkagari, Anjana Ouseph, Stephen Carradini, Liliana Caughman
Excerpt from source
This study examines how assigning a specific cultural identity to an AI changes how it communicates complex environmental topics. We compared two public-facing water conservation chatbots: Waterbot, a standard baseline providing objective scientific facts, and Riverbot, which integrates Indigenous relational perspectives by answering from the perspective of a river. By analyzing user interactions with the bots, we found systematic differences between the two models. Riverbot generated responses at a more accessible reading level than the Waterbot baseline. Additionally, while Waterbot remained emotionally neutral, Riverbot expressed a broader range of nuanced emotions, functioning as a more…
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